Code of Ethics Policy
All psychologists must be advised that using visioconsultation with Help-Online, by no means replaces traditional face to face encounters. This new concept was created as an added feature, to complement someone’s existing practice and to provide direct contact when one is needed.
Our main concern is to provide immediate access to all individuals seeking professional help or advice, by alleviating appointment bookings, wasted travel time and lost time found in waiting rooms. Our concept is also suitable for people with reduced mobility or individuals who reside in distant areas; therefore, causing complications in finding assistance when necessary.
You may use visioconsultation for all long term psychological consultations; we strongly recommend that a detailed agreement and protocol procedure is discussed in depth between the client and the professional when choosing this process.
Help Online is responsible for maintaining and ensuring that all levels of confidentiality, integrity, reliability and quality of service are attained. Our priority is to encourage our consumers to participate and enjoy the benefits that we have to offer. Our concept was designed with you in mind; to be user friendly, instant and safe from intrusions. It was conceived to present you with an ultimate experience!
In order to achieve this, Help Online has designed this technological platform by meeting all the necessary requirements and the highest standards throughout its development, infrastructure and professional ethics. Furthermore, we are available to help you with all your technical service requirements. You may access our Customer Support Team for service assistance whether you are in need of technical information, technical support, software download or help required to begin a session don’t hesitate contact us in order to get you the help required.
You will find below the official documentation (French only):
http://www.canlii.org/qc/legis/regl/c-26r.148.1.001/20080715/tout.html
Attached, the KPMG report on computer security (French only):
http://interne.aideenligne.ca/documents/francais/KPMG%20rapport%20de%20securite.pdf